Refund policy
Returns & Refunds
Customer Care Policy | Updated October 15, 2026
We hope every order arrives just as expected. If something is not right, this guide explains when a return may be requested, how to obtain instructions, and what happens after we receive your item.
Your 30-day return period
You can initiate a return within 30 days after your order is delivered. To be eligible, merchandise should be in the condition received: unused or unworn, with any original tags and packaging intact. Please have your order number, receipt, or another proof of purchase ready.
Start with our support team
Before shipping anything back, email a01076287677@gmail.com with your order details and reason for the request. Our team will review your enquiry and, if the return is authorized, send the relevant shipping instructions and a return label. Packages arriving without prior authorization may be refused. Please do not send returns to our business contact address unless our team specifically directs you to do so.
If your order arrives with a problem
Please inspect your parcel when it arrives. If an item is defective, damaged in transit, or different from what you purchased, contact us promptly. Include the order number and a short explanation so we can evaluate the issue and offer an appropriate solution.
Products outside the regular return program
Certain items are not accepted under our standard change-of-mind return process, including fresh or perishable goods (such as flowers, plants, and food), personalized or made-to-order products, personal-care or beauty items, hazardous goods, flammable liquids, gases, gift cards, and sale merchandise. Contact our team if you are unsure about an item. This list does not limit rights that cannot legally be excluded.
Looking for an exchange?
If you prefer a different product, first request a return for the original purchase. When that return is approved, you may place a new order for the preferred item. Availability and prices at the time of the new order may vary.
Refund review and payment
Once your returned parcel is received, we will check that it meets the applicable conditions and notify you of the decision. If approved, the refund will be initiated to the payment method used at checkout within 10 business days. Your bank or card issuer may need additional time to show the credit. If 15 business days have passed since approval without receiving the refund, email us for a status review.
Orders delivered to the European Union
For qualifying consumer orders delivered in the European Union, a 14-day statutory withdrawal right may apply independently of our standard return process. Applicable legal exceptions and consumer protections remain in effect; contact us for assistance with an EU withdrawal request.
Questions or return assistance
Our customer support team can help clarify eligibility, check an existing request, or provide approved return instructions.
Customer Support & Business Contact
Email: a01076287677@gmail.com
Phone: +1 270-220-2922
Business address: 177 Spring Creek Hwy, Medina, TN 38355, USA
Important: This is a business contact address, not a confirmed returns destination. Always request authorization and return directions before mailing a parcel.