Shipping policy
Shipping & Delivery Information
Our delivery guidelines explain what happens between checkout and arrival, including preparation time, shipping options, tracking, and international orders. Please review the information below before placing an order.
Order Preparation
Orders generally require 1–3 business days to be processed before shipment. Business days exclude weekends and public holidays. During periods of unusually high demand, preparation or carrier handling may require additional time.
Delivery Options and Estimated Timing
Standard shipping typically takes 7–15 business days after dispatch. Where express service is available, its estimated transit time is 3–7 business days after dispatch. These periods are estimates rather than guaranteed delivery dates.
Any shipping charges applicable to your order will appear during checkout before payment. Delivery estimates may change because of customs inspections, local postal operations, carrier disruption, or circumstances beyond our reasonable control.
Tracking Your Parcel
Once an order has been handed to the delivery service, we will send a dispatch confirmation to the email address supplied at checkout, including a tracking reference when available. The carrier may need 24–48 hours to display the first tracking update.
International Orders
We offer international delivery to eligible destinations. Orders are described as dispatching from a U.S. warehouse using JSD International Logistics for international transportation. Availability is confirmed at checkout; if your destination is not listed, contact us before ordering.
Import duties, taxes, customs clearance charges, and similar destination-country fees are the customer’s responsibility unless otherwise expressly indicated at checkout. These charges are separate from the amounts collected by our store.
If a Shipment Arrives Damaged
Please get in touch promptly if the parcel or its contents appear damaged on arrival. Include your order number and, where possible, clear photographs of the product and packaging so our support team can review the circumstances. Retain the product and packaging until the review is complete.
Questions About Delivery
For assistance with shipment status, delivery eligibility, or damage concerns, please use the contact details below. The address is a business contact address and should not be used for returns unless our team has confirmed it as the correct return destination.
Customer Support
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a01076287677@gmail.com |
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Phone |
+1 270-220-2922 |
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Business address |
177 Spring Creek Hwy, Medina, TN 38355, USA |